Refund policy


Here’s your revised policy with your requested changes clearly applied:

  • ❌ No refunds for returns

  • ✅ Full refund ONLY if the product is defective/damaged/wrong

🐾 Return & Refund Policy – Petova Petshop

We have a 30-day policy, which means you have 30 days after receiving your item to report any issues.

📦 Returns

At Petova Petshop, we do not accept returns or offer refunds for change of mind, incorrect selection, or any non-defective items.

Please make sure to review your order carefully before completing your purchase.

⚠️ Damages & Issues (Eligible for Full Refund)

Please inspect your order upon arrival. If your item is:

  • Defective

  • Damaged

  • Incorrect (wrong item received)

You must contact us within 30 days of delivery at support@petovapets.com with:

  • Your order number

  • Clear photos/videos showing the issue

Once your claim is reviewed and approved, we will process a full refund to your original payment method.

🚫 Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind

  • Sale items

  • Gift cards

  • Perishable goods (food, plants, etc.)

  • Personal care items

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

🔄 Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please place a new order.

🇪🇺 European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery.

However, please note:

  • The item must be unused, in original condition and packaging

  • Return shipping costs are the responsibility of the customer

  • Refunds will only be processed after inspection and approval

💳 Refunds (Approved Cases Only)

Refunds are only issued if:

  • The item is defective

  • The item is damaged

  • You received the wrong product

If approved, refunds will be processed to your original payment method within 10 business days.

📩 Contact Us

For any issues or questions, contact us at:
support@petovapets.com